🕵️‍♂️Manual Underwriting

Want to have additional check for certain cases? Set up Manual Underwriting!

The feature allows insurers to process customer cases manually when certain underwriting conditions are met. This gives the possibility to capture a wider range of customers and to have a dedicated, qualified underwriter verify the eligibility of each individual case at a later stage.

In the webflow, characteristics are defined that trigger a manual approval by an underwriter, e.g. sum insured above a certain value. If this characteristic applies, the customer will not purchase the policy directly. Instead, the customer will create a pending offer and an underwriter with permission can review the offer on KASKO Dashboard.

The underwriter can then approve, edit, or reject the offer. Each action will include a Note field to add to the case. This note will be shown on the offer to Dashboard users once the action is taken. After approval or a price adjustment (overwrite with a net premium figure), customers will receive an email to resume back to the webapp and they can purchase the policy in the webapp. If the offer is rejected, the customer is informed that a purchase is not possible.

To set this up, you will first need to make sure your Pricing Logic Excel ( Pricing Logic ) supports Manual Underwriting feature as all the underwriting rules are set up in the excel.

There are a few things you need to set up in the Pricing Excel.

1. Predefined field (column G-H) You will need to add in G11 cell manual_underwriting_enabled and H11 TRUE to make the pricing engine support manual underwriting feature. If you have other Pricing Variables ( Pricing Variables) you can add them below row 11

2. Extra (column M-N) In M9 cell, you will need to add flow and N9 should be a dynamic value depending on the user inputs (the manual underwriting rules). If the case should be manual underwriting, N9 should have TRUE value; if the case should NOT trigger manual underwriting, N9 should have default value.

3. Input field (column B-E) As stated in Pricing Logic, this is the area you should include all the data you need to collect to calculate your premium. You should also include the manual underwriting related data here so that you can capture the cases. For example, if insured_sum above 10 millions should trigger manual underwriting, you will need to add insured_sum in the Input field so that you capture the data and can set the rules. Similarly to how you treat other input fields (read more in Pricing Logic), you will set the rules (for example if insured_sum >= 10000000 then N9 should be TRUE otherwise default . If you have multiple triggers, you should do the same. The ultimate principle is that if the case should trigger manual underwriting, N9 should return TRUE

4. Quote field (column J-K) We usually suggest adding data.flow and extra_data.flow to your Quote fields so that you can see in the policy data whether the case has triggered manual underwriting or not. The quote value (column K) should have the same output as N9 (TRUE/default).

Once you have set up your pricing excel, you can now go to the Product Feature section and enable Manual Underwriting feature. You will need to toggle on the feature and depending on how you wish to communicate the manual underwriting offer status, you can set up emails and documents at different stages of this process.

To enable manual underwriting, please make sure, that the switch is turned on (is on right side)

Email Event	Description
pending_offer_stored	This email will be sent when a pending offer (manual underwriting case) is created.
pending_offer_created	This email will be sent when a pending offer is accepted and ready to be converted to a policy.
pending_offer_rejected	This email will be sent when a pending offer is rejected.
pending_offer_made_exception	This email will be sent when a pending offer is marked as an exception.

Document Event	Description
pending_offer_approved	This document will be generated when a pending offer (manual underwriting case) is approved.
pending_offer_stored	This document will be generated when a pending offer (manual underwriting case) is created.
pending_offer_made_exception	This document will be generated when a pending offer is marked as an exception.

After enabling Manual Underwriting, you can use this screen, to navigate on emails and documents which needs to be created.